Counselling in Hampton Hill & Online

I am committed to protecting the privacy, confidentiality and security of personal information entrusted to me in the course of providing counselling and psychotherapy services.

As a sole trader psychotherapist and counsellor, I comply with the requirements of the UK General Data Protection Regulation, (UK GDPR), the Data Protection Act 2018 and all applicable data protection legislation.

I am registered with the Information Commissioner's Office, (ICO).

The personal information I process may include:

• Contact details.
• Appointment information.
• Counselling agreements and contracts.
• Therapy records.
• Mental health information.
• Relevant medical information.
• Risk and safeguarding information.
• Communication records.

As part of my professional practice, I process special category data relating to health and mental health. Such information is handled lawfully, fairly and confidentially.

Information is collected only where necessary for:

• Providing counselling and psychotherapy services.
• Managing appointments and communications.
• Meeting professional and ethical obligations.
• Safeguarding and risk management.
• Compliance with legal requirements.

Appropriate technical and organisational safeguards are maintained, including password-protected electronic records, secure storage systems and confidentiality procedures.

Information is retained only for as long as necessary to meet professional, ethical, insurance and legal obligations. Details of retention periods can be found in the Data Retention Policy.

Personal information will not normally be disclosed to third parties without consent unless:

• Required by law.
• Required by court order.
• Necessary to protect someone from serious harm.
• Required to fulfil safeguarding responsibilities.
• Necessary for the establishment, exercise or defence of legal claims.

Individuals have rights under UK GDPR, including the right to access personal information held about them, request correction of inaccurate information and raise concerns regarding the processing of their data.

Questions regarding data protection may be directed to:

Sandra Mazili

hello@inneractioncounselling.co.uk

If concerns cannot be resolved directly, individuals may contact the Information Commissioner's Office, (ICO).